Financial Counselling

Do you have debt problems and want options to deal with these?

Do you have challenges meeting your financial commitments?

Are spending more than you earn?

Do you need help to negotiate with creditors?

Are you considering bankruptcy?

Please call 9220 1255 on Mondays at 8:30am to make an appointment.

We also accept referrals from other organisations.

Our accredited counsellors are here to help when you’re experiencing financial difficulty. They’ll work with you to understand your problems, discuss your options and support you to find a solution.

We’re a member of the Financial Counselling Network – a partnership of not-for-profit organisations and local government across Perth, helping you with advice, assistance and education. As part of the Financial Counselling Network, we’re committed to reducing the causes and impacts of financial hardship in our community.

The Financial Counselling Network have some self-help financial resources that you can find on their website.

Book an appointment

Our counsellors can act on your behalf and negotiate with your creditors – like banks and utility companies – to arrange payment plans and hardship arrangements.

Call 9220 1255 on Mondays at 8:30am to make an appointment for counselling a week in advance.

Our Financial Counselling teams are located in Perth, Merriwa, Fremantle, Scarborough and Yanchep. Our counsellors offer face-to-face, phone or video appointment slots at 9.00am, 11.00am or 1.30pm from Monday to Friday.

If you can’t make it to your appointment, please call us on 92201255 as soon as possible so that we can make sure the appointment is filled. 

If you are attending a face-to-face session, we ask that you follow current government guidelines which may include social distancing, wearing a mask and checking in to the building.

After-hours appointments

While our team’s preference is to support clients during work hours (8.30am – 4.30pm Monday to Friday),
we do offer after-hours appointments for clients who have no availability during these hours.

Clients can request an after-hours phone or video appointment during the following hours:

Location
Work hours
After-hours
Perth
Monday to Friday
8:30am – 4:30pm

Monday to Friday
7:00am – 7:00pm
Merriwa
Monday to Friday
8:30am – 4:30pm

Monday to Friday
6:00am -7:00pm
Fremantle
Monday to Friday
8:30am – 4:30pm

Monday to Friday
7:00am – 7:00pm
Scarborough
Monday to Friday
8:30am – 4:30pm

Monday to Friday
7:00am – 7:00pm
Yanchep
Monday to Friday
8:30am – 4:30pm


Monday: 4:30pm to 6:30pm

Tuesday to Friday:
6:00am to 8:30am

What to bring to your Financial Counselling appointment

  • A completed Letter of Engagement form and Financial Counsellor Authorisation form (we can print these for you during your appointment if you can’t fill them out before)
  • Payslips or income statements 
  • Bank statements
  • Letters about your Centrelink payments, debts, bills or fines
  • Letters about your tax, rent, assets and other money you receive or pay
  • It is a good idea to being someone who knows about your money, so feel free to bring a friend or family member.

Click here to read in Easy English.

If you need more information about managing debt or would like a Financial Counselling appointment in another location:

This service is supported by funding from the WA Department of Communities and the Federal Department of Social Services.

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