Your feedback is welcome
We’re interested in what matters to you. And if there’s something we can do to improve the support we provide to people in the community, we want to know about it.
When you give us feedback or make a suggestion about how we can do things better, we’ll share this information with our team members and take action where necessary.
If you raise a complaint with us, it will be recorded and investigated as quickly as possible and we’ll keep you informed of our progress as we go.
We’ll also let you know if any action needs to be taken to resolve the situation. Once a decision has been made, we’ll explain why the decision has been made and what the decision was based on.
Please be aware the complaints need to be provided in writing and can be submitted via email or by post to:
GPO Box B74
PERTH WA 6838
You also have the opportunity to contact external agencies for independent information, support and advice if you’re unhappy with the decision.
We are committed to integrity in all our work. If someone has reasonable grounds to suspect improper or corrupt conduct, our Whistleblower Policy supports the confidential reporting of these concerns so reports can be made without fear of retaliation.
If you’re unhappy with a decision we have made in response to your housing request, please talk to the team member that made the decision and let them know why you are unhappy. If you’re still not satisfied with the decision, you can request that the decision be formally reviewed.
If you are unhappy with the formal review or would like to take your complaint or appeal further, the relevant team member can direct you to the appropriate external body, at any time.
Let us get in touch with you