Your feedback is welcome.

We’re interested in what matters to you.  And if there’s something we can do to improve the support we provide to people in the community, we want to know about it. 

When you give us feedback or make a suggestion about how we can do things better, we’ll share this information with our team members and take action where necessary. 

You can give feedback to our team any time, or you can complete our Feedback Form below.

If you are a tenant looking to give feedback about our housing services, report a maintenance issue, or appeal a decision our housing team have made you can do so here.

Complaints Process

We encourage you to share your feedback with our team members directly, so we can respond as quickly as possible.

If you are unhappy with their response, or you think there has been serious misconduct or a breach of the law, you can lodge your complaint with Uniting WA’s Complaints Officer by:

• Completing the Feedback Form below.
• Calling 1300 663 298 to arrange a time to speak with our Complaints Officer.
• Emailing your complaint to complaints@unitingwa.org.au
• Posting your complaint to:
  Complaints Officer
  Uniting WA
  GPO Box B74
  PERTH WA 6838

If you raise a complaint with us, it will be recorded and investigated as quickly as possible and we’ll keep you informed of our progress as we go.

We’ll also let you know if any action needs to be taken to resolve the situation. Once a decision has been made, we’ll explain why the decision has been made and what the decision was based on.

You also have the opportunity to contact external agencies for independent information, support and advice if you’re unhappy with the decision.

You can download our Complaints brochure here and the Easy Read version here.