Free financial counselling
Do you have debt problems and want options to deal with these?
Do you have challenges meeting your financial commitments?
Are spending more than you earn?
Do you need help to negotiate with creditors?
Are you considering bankruptcy?
Please call 9220 1255 on Mondays at 8:30am to make an appointment.
We also accept referrals from other organisations.
Our accredited counsellors are here to help when you’re experiencing financial difficulty. They’ll work with you to understand your problems, discuss your options and support you to find a solution.
Book an appointment
Our counsellors can act on your behalf and negotiate with your creditors – like banks and utility companies – to arrange payment plans and hardship arrangements.
Call 9220 1255 on Mondays at 8:30am to make an appointment for counselling a week in advance.
Our Financial Counselling teams are located in Perth, Fremantle, Scarborough, Yanchep, Butler, and Carramar locations.
Our counsellors offer face-to-face, phone or video appointment slots at 9.00am, 11.00am or 1.30pm from Monday to Friday.
If you can’t make it to your appointment, please call us on 92201255 as soon as possible so that we can make sure the appointment is filled.
After-hours appointments
While our team’s preference is to support clients during work hours (8.30am – 4.30pm Monday to Friday),
we do offer after-hours appointments for clients who have no availability during these hours.
Clients can request an after-hours phone or video appointment during the following hours:
| Location | Work hours | After-hours |
| Perth | Monday to Friday 8:30am – 4:30pm | Monday to Friday 7am – 7pm |
| Butler | Monday to Friday 8:30am – 4:30pm | Monday to Friday 6am -7pm |
| Carramar | Monday to Friday 8:30am – 4:30pm | Monday to Friday 6am -7pm |
| Fremantle | Monday to Friday 8:30am – 4:30pm | Monday to Friday 7am – 7pm |
| Scarborough | Monday to Friday 8:30am – 4:30pm | Monday to Friday 7am – 7pm |
| Yanchep | Monday to Friday 8:30am – 4:30pm | Monday: 4:30pm to 6:30pm Tuesday to Friday: 6am – 8:30am |
What to bring to your Financial Counselling appointment
- A completed Letter of Engagement form and Financial Counsellor Authorisation form (we can print these for you during your appointment if you can’t fill them out before)
- Payslips or income statements
- Bank statements
- Letters about your Centrelink payments, debts, bills or fines
- Letters about your tax, rent, assets and other money you receive or pay
- It is a good idea to being someone who knows about your money, so feel free to bring a friend or family member.
If you need more information about managing debt or would like a Financial Counselling appointment in another location:
- Search for a financial counsellor through Financial Counsellors Association of WA (FCAWA)
- Contact the National Debt Helpline on 1800 007 007
This service is supported by funding from the WA Department of Communities and the Federal Department of Social Services
